Privacy policy

Last updated: August 2026

At Solace, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name, email address, shipping and billing address
  • Payment information (processed securely through our payment providers — we do not store your full payment details)
  • Order history and preferences
  • Device and browser information, including IP address, for security and analytics purposes

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order status
  • Send marketing emails, if you've opted in (you can unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Prevent fraud and ensure website security

Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors
  • Shipping and fulfillment partners
  • Analytics and marketing platforms

These partners are only given access to the information necessary to perform their services and are required to protect your data.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies through your browser settings, though this may affect site functionality.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time

To exercise these rights, contact us at support@solacecushion.com.

Children's Privacy

Our website and products are not intended for children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact

If you have any questions about this Privacy Policy, please contact us at support@solacecushion.com.