Refund policy

At Solace, your comfort and satisfaction are our top priority. If the Solace Nimbus doesn't meet your expectations for any reason, we'll make it right — no questions asked.

60-Day Money-Back Guarantee

You have 60 days from the date of delivery to request a full refund. If you're not completely satisfied with your purchase, simply reach out to us and we'll process your refund promptly.

No need to ship anything back. No forms to fill out. No hassle.

Contact us at support@solacecushion.com with your order number and we'll take care of the rest. Refunds are typically processed within 3–5 business days and will be returned to your original payment method.

Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Cancellations

If you need to cancel your order before it has shipped, contact us as soon as possible at support@solacecushion.com and we will issue a full refund immediately. Once an order has shipped, the standard refund policy above applies.

Damaged or Defective Products

If your Solace Nimbus arrives damaged or defective, contact us within 7 days of delivery at support@solacecushion.com with a photo of the issue. We'll send a replacement or issue a full refund at your preference — at no additional cost to you.

Questions?

We're here to help. Reach out to us anytime at support@solacecushion.com and we'll get back to you within 24 hours.